Reaching Megapari from Kenya
Something wrong with the account, a payment or a bonus? Write in. The desk works in English through a translator, so answers come back a little slower than a local line would manage, but they come back.
All the routes
Account questions, payment questions, bonus questions and reports of a game that stopped mid-round all land in the same place. So do partnership proposals, on a longer route. Chat is the quickest of the lot, and it runs on the site, on the mirror and inside the app.
| Route | Where it is | What it suits |
|---|---|---|
| Live chat | The chat bubble on the site and on the mirror | Access problems, game errors, anything that cannot wait |
| support@megapari.com | Documents, payment disputes, anything that needs a record | |
| Phone, Cyprus line | +357 800 92576 | Fastest when you are locked out of the account |
| Phone, UK line | +44 113 340 6785 | Same desk, second number, whichever costs you less |
| Chat in the app | The chat icon inside the Megapari app | Easiest from a phone, screenshots attach in place |
| Help section | Questions and answers on this site | Registration, deposits, withdrawals, bonus conditions |
| Written complaint | support@megapari.com with complaint in the subject | Cases where the answer has to be formal |
Where email goes
support@megapari.com takes everything written. Put the account number in the first line and, for anything about money, the transaction reference from the cashier. Leave those out and the first reply will be a request for them, which costs a day nobody needed to spend.
The two phone lines
+357 800 92576 in Cyprus and +44 113 340 6785 in the United Kingdom. The same people pick up both, so choose whichever your operator charges less for. From Kenya either one is an international call.
Opening the chat
The bubble sits in the bottom right corner of every page. Tap it, give a name and an email address, then describe the problem in two lines rather than ten. Screenshots go into the same window.
The same chat in the app
Inside the app the chat is in the same corner and reaches the same desk. From a phone it is simply easier: the screenshot of the error is already on the device, and the conversation is still open when you come back to it.
If the address will not load
The main domain is blocked in Kenya, and that is not your network misbehaving. The address that works is the mirror 4696391mp.pro. Same site, same account, same balance, and the support chat runs there as well, so a blocked domain never cuts you off from help.
How long answers take
Chat comes back first, then the app, then email. Anything with a document attached, or a formal complaint, takes the longest, because somebody has to read it properly. We do not publish a number of minutes here, because we have not measured one.
What to have ready
The account number, the time the problem happened, the transaction reference if money is involved, and a screenshot of whatever the site put on the screen. With those four the answer arrives on the first exchange instead of the third.
Affiliate and business enquiries
Partnership proposals go through the affiliate programme at megaparipartners.com, where sign-up, statistics and payouts all live. Commercial mail sent to support ends up in the same place, just with an extra step and a longer wait.
What happens to what you write
Whatever you send is used to close your request and goes no further. The full rules, including how to ask for a copy of your data or for its deletion, are in the privacy notice on this site.
Try the help section first
Registration, verification, deposits, withdrawals and bonus conditions are already written out on this site and in the operator's help section. Most questions end there, and they end without anybody having to reply.
Locked out, or something looks wrong
If you cannot get into the account, or there are movements on it you do not recognise, open the chat and ask for a block before anything else. It is quicker than email and it still leaves a written record. The details can follow once the account is safe.
Telling us what is broken
If something on the site or in the app is awkward, send it to support@megapari.com. No promises that every idea gets built, but specific reports do reach the people who work on the product.
Updated: 23 September 2026